About Our Advisory Perspective
Strategic guidance for customer-facing businesses seeking stronger commercial outcomes.
The Foundation of Our Business
The business was founded on a simple principle: in customer-facing sectors, stronger concepts and better experiences drive stronger commercial outcomes. Strategy delivers the greatest value when it creates clearer priorities, more relevant offers, and better decisions, supported by experience in areas such as retail and travel channel innovation. The focus is practical and commercially grounded. That means combining strategic perspective with a clear understanding of customer-facing operations, culinary and service concepts, service design, and growth priorities.
Experience Behind the Perspective
The perspective that shapes the advisory work is informed by experience across aviation, retail, hospitality, and customer-facing business models. This includes work spanning product concepts, onboard experiences, proposition development, and broader customer experience design across hotels, cruises, and restaurants.
How Our Company Operates
Altitude Impact operates where strategy and execution intersect. The objective is not to deliver abstract recommendations but to support clients in making sharper decisions, developing better-defined concepts, and identifying commercially viable next steps.
This may involve clarifying a growth opportunity, refining a proposition, strengthening the guest experience, or structuring the journey from concept to implementation.
Who We Support Who This is for
Altitude Impact supports businesses looking to strengthen customer-facing offers and make more confident strategic decisions. This is particularly relevant in environments where culinary and service concepts, concept clarity, and customer experience play a central role in performance.
Typical sectors span aviation, hotels, cruise, restaurants, and adjacent service businesses where the quality of the experience influences customer perception and commercial outcomes.
Leadership Experience
About the Founder
Niklas Sandor is the Founder and Director of Altitude Impact and a senior commercial leader with more than 25 years of international experience across aviation, inflight product innovation, and strategic partnerships.
He draws on previous executive leadership roles, including Chief Commercial Officer and Managing Director North America, where he led commercial strategy, partnerships, and growth initiatives across international markets.
Before launching Altitude Impact, Niklas helped build FORMIA into a global category leader, where he continues to serve as Strategic Advisor.
He previously held senior commercial roles at LSG Group across North America, the Middle East, Asia Pacific, and Europe. Today, he advises clients on strategy, concept development, customer experience, and growth opportunities across aviation and related sectors.
